How can we help manage your shop?
Search our knowledge base for answers about billing, inventory management, and POS setup.
Self-Service Resources
Everything you need to run your shop smoothly, available 24/7.
Frequently Asked Questions
View all FAQs
How do I set up the POS hardware?
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To set up your POS hardware, first connect your scanner and receipt printer to your terminal via USB or Bluetooth. Navigate to Settings > Hardware in the CASK dashboard to detect and calibrate your devices. Read the full guide here.
Can I manage inventory across multiple locations?
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Yes! CASK supports multi-location inventory management on our Pro and Enterprise plans. You can view stock levels globally or filter by specific store locations under the 'Inventory' tab.
How does the billing system handle alcohol taxes?
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We automate state and local alcohol tax calculations based on your store's zip code. You can also manually configure custom tax rates for specific product categories (e.g., spirits vs. wine) in the Billing Settings.
Is my customer data secure in the cloud?
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Absolutely. We use bank-grade AES-256 encryption for all data at rest and in transit. Our servers are compliant with PCI-DSS standards to ensure payment information is handled securely.
Still stuck?
Reach out to our wine tech experts for personalized help.
Live Chat
Chat with our support team for quick answers to billing questions.
Email Ticket
Send us detailed queries or bug reports. We'll get back to you.
Phone Support
Speak directly with a specialist for urgent operational issues.
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